Last Updated: October 28, 2025
Hey there! Look, we get it - nobody actually enjoys reading privacy policies. But here at FrostWarden Auto Care, we're pretty straight-up about how we handle your info. We've been keeping vehicles safe through Vancouver winters for years, and we take the same care with your personal data.
This policy explains what information we collect when you visit our shop or website, and what we do (and don't do) with it. We're committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's privacy laws.
Bottom line: we only collect what we need to serve you better, and we'll never sell your info to anyone. Period.
When you bring your ride to us or reach out through our website, here's the kind of stuff we might collect:
We only ask for what's necessary to get your vehicle sorted and keep you updated on important service reminders.
We're not in the business of hoarding data - we use your info for practical, common-sense reasons:
Scheduling your appointments, ordering parts, completing repairs, and sending you invoices. The basics, really.
Letting you know when your car's ready, sending seasonal reminders (winter's coming!), or following up on service.
Maintaining your vehicle's service history so we can track patterns and catch problems before they get worse.
Understanding what services folks need most and making our website easier to use based on feedback.
We won't use your info for anything sketchy or unrelated to auto care. You've got our word on that.
We're pretty protective of your data, but there are a few situations where we might need to share it:
Important: We'll never sell, rent, or trade your personal information to third parties for their marketing purposes. That's just not our style.
Security's kinda our thing - whether it's winterproofing your ride or safeguarding your personal info. Here's what we do:
Look, no system's perfect, but we take reasonable precautions to keep your info safe from unauthorized access, disclosure, or misuse.
Under PIPEDA and BC privacy laws, you've got some solid rights when it comes to your personal information:
You can request a copy of what personal information we've got on file. Just drop us a line and we'll get that sorted within 30 days.
If something's wrong or outdated, let us know and we'll fix it ASAP. Wrong phone number? Old address? We'll update it.
Don't wanna hear about our winter prep specials? No worries - you can unsubscribe from promotional emails anytime (there's a link at the bottom of every email).
Want us to delete your info? We can do that, though we might need to keep some records for legal or warranty purposes.
You can change your mind about how we use your info, though this might affect our ability to provide certain services.
To exercise any of these rights, just give us a shout at service@frostwardenx.info or call (604) 555-0147.
Our website uses cookies - those little files that remember stuff about your visit. Nothing creepy, just practical stuff:
Most browsers let you control cookies through their settings. You can block 'em if you want, though some parts of the site might not work as smoothly.
We don't use third-party advertising cookies that follow you around the internet. That stuff's annoying, and we're not about it.
Our services are aimed at adults who own or operate vehicles. We don't knowingly collect information from anyone under 18 years old.
If we discover we've accidentally collected info from a minor, we'll delete it right away. If you're a parent or guardian and think your kid's info ended up with us somehow, please reach out immediately.
Things change - laws get updated, technology evolves, and sometimes we add new services. If we need to update this privacy policy, we'll post the new version here with a fresh date at the top.
For major changes that affect how we handle your info, we'll try to give you a heads-up via email or a notice on our website.
It's worth checking back here once in a while, especially if you haven't visited in a year or so.
If you've got questions about this privacy policy, want to access your data, or have concerns about how we're handling your information, don't hesitate to reach out. We're here to help.
Email: service@frostwardenx.info
Phone: (604) 555-0147
Address: 2847 Kingsway Avenue, Vancouver, BC V5R 5H4
If you're not satisfied with how we've handled your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or visit www.priv.gc.ca
Thanks for taking the time to read through our privacy policy.
We know it's not the most exciting read, but your trust means everything to us. We're committed to keeping your information safe while providing the best winter vehicle care in Vancouver.